Refund & Exchange Policy

At The Zaib, we strive to provide our customers with quality clothing and a satisfying shopping experience. Please read our refund and exchange policy carefully before placing an order.

1. Wrong Item Received

If you receive an incorrect item, you may request a return or exchange within 4 days of receiving your order.

To qualify, the item must be:

• Unused and unworn.

• In its original condition.

• Returned with its original packaging and any accompanying items.

Once the returned item has been inspected and approved, we will arrange an exchange or issue store credit, as applicable.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us through WhatsApp at +44 7449 439124.

We recommend contacting us as soon as possible after delivery and providing photographs or videos showing the issue so our team can assess it and advise you on the next steps.

3. Return Process

For approved returns, our team will provide the return instructions and the relevant return address in Lahore.

Please contact us before sending any product back to ensure your return is properly documented and processed.

Where a return is approved, eligible refunds or store credits will be handled according to the circumstances of the return and applicable law.

4. Product Usage and Customer Responsibility

Customers are responsible for taking reasonable care of products after delivery.

We are unable to accept returns for damage caused by accidents, improper handling, misuse, or wear and tear after delivery, except where applicable law requires otherwise.

Returned products must meet the eligibility conditions outlined in this policy.

5. Colour Variations

We make every effort to display our products as accurately as possible. However, slight colour variations may occur due to screen settings, lighting conditions, and differences between devices.

Minor colour variations alone do not qualify an item for a return or refund. This does not affect any rights you may have under applicable consumer protection laws.

6. Production and Design Variations

Certain production limitations or manufacturing requirements may occasionally result in minor variations in a product.

Such variations will be assessed on a case-by-case basis. Any issue involving a material difference from the product description, a defective item, or a failure to meet applicable consumer requirements will be handled in accordance with applicable law.

7. Refunds and Store Credit

Approved returns may be eligible for an exchange or store credit, depending on the reason for the return and applicable legal requirements.

Where a monetary refund is required by law, it will be processed through an appropriate method.

Our team will communicate the applicable resolution once your return request has been reviewed.

8. Contact Us

For questions about returns, exchanges, or damaged products, please contact us:

The Zaib
 https://thezaib.com/

Our team will assist you with your request and explain the next steps.